• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2018-11-21

Segment Development Manager, Group Marketing

Segment Development Manager, Group Marketing

Job Description

This role requires the individual to review and manage the operational effectiveness of our customer-related processes, guidelines, policies, projects and operations for personal banking segment. Personal banking segment excludes Premier Banking, Premier Private Client and Bank of Singapore but includes all other sub-segments with personal banking, Frank and emerging affluents. The work scope for the team lead will also include but not limited to the following

    • Identify gaps in existing processes and propose potential solutions to address gaps identified. The gaps can be compliance, service or operational in nature.
    • Review existing onboarding processes and simplify or streamline these processes where necessary.
    • Review existing onboarding guidelines and policies. Introduce new guidelines and policies where necessary.
    • Manage customers' GIFTs and identify root causes to be addressed. Propose solutions where applicable.
    • Review customer processes and journeys with the bank. Develop guidelines and standards across the various sub-segments and channels.
    • Manage the benchmark and provide management a view of the operational effectiveness of the segment.





Qualifications
Requirements

  • Education: Degree or higher
  • Experience: At least 6 years working in a bank, preferably with compliance, branch banking, branch support, distribution management. Past experience with audit background preferred.


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